When it comes to outsourced network services, most business IT service solutions come in two categories, “break/fix services” or managed services.
So what’s the difference? Break/fix IT service…
There are lots of articles out there about how to identify toxic coworkers and how to deal with such individuals, but what about office technology?
Can’t it be toxic too? Yes, it can. Just like how toxic individuals in the workplace can…
Congratulations! You’ve set up your business’s network with a BDR (Back-up and disaster recovery) system. Now you have a copy of your data off-premises, protecting you from whatever may befall your network, be it viruses, fire, flooding…
So you want to know what makes VoIP business phone service so much better than legacy business phone systems? Well, the “bennies” are many, but here are perhaps the four biggest advantages a VoIP telephone system has over a traditional system…
Want to know which IT service providers in Oklahoma are among the best? Well, according to the results of a recent survey, R.K. Black is among the top three. The Journal Record on Friday released its first issue of Reader Rankings, a list…
Traditional wisdom says to not reinvent the wheel. While that’s good advice, it doesn’t mean the wheel can’t be utilized in ways unimagined by the inventor. Since that October day in 1876 when Alexander Graham Bell and his assistant Thomas…
We’ve all seen the commercials featuring Mayhem, a bruised and battered Dean Winters in a disheveled grey suit, impersonating everything from a texting and driving teenage girl to a fiberglass-chewing raccoon. Always around him is some scene…
To borrow a quote from “The Good, the Bad and the Ugly,” “There are two kinds of spurs, my friend. Those that come in by the door; those that come in by the window.” Those spurs that come in by the window probably don’t belong there and mean…
We’ve all seen the commercials featuring Mayhem, a bruised and battered Dean Winters in a disheveled grey suit, impersonating everything from a texting and driving teenage girl to a fiberglass-chewing raccoon. Always around him is some scene…
The business phone system rarely gets attention until it fails — and then it gets all of it at once. A dropped call with a major client, a phone tree that routes customers into voicemail purgatory, a new office that can’t get lines installed for weeks: communication problems interrupt revenue
Cyber threats have moved from “if” to “when” for businesses of every size. Attackers scanning networks for weak spots don’t discriminate by industry, revenue, or headcount — they’re looking for vulnerabilities, and any business connected to the internet ends up on someone’s target list eventually. The businesses that recover cleanly
Physical mail hasn’t gone away. Invoices, statements, notices, contracts, appeals, marketing pieces, court filings, patient communications, and regulatory correspondence still move by mail in enormous volumes across every industry. The volume shows up on the operations side as labor, on the postage bill as expense, and on the budget as
Every few months a new headline lands about a firewall breach, and the natural reaction is to ask, “Are we exposed?” The latest one—an exposure researchers are calling FortiBleed—is worth your attention, but not for the reason most coverage suggests. The real story isn’t a single vendor’s stumble. It’s that the legacy VPN
Documents are the connective tissue of every business. Invoices, contracts, HR records, patient charts, client files, board materials, regulatory filings — every department generates them, every process depends on them, and every audit examines them. When the systems managing all that volume break down, the friction touches everything: approvals stall,
Print costs are notoriously hard to pin down. Nobody on the leadership team can ever say with confidence what the business is actually spending on printing each month — and the answer, when somebody finally digs in, is usually far higher than anyone expected. Toner sits unused on shelves while
When IT systems fail, business doesn’t slow down — it stops. Email goes silent. Files become unreachable. Phones drop. Customers wait. Every minute of downtime carries a cost, and every minute of recovery pulls focus away from the work that’s supposed to be happening. Managed IT exists to keep that
Phone systems don’t get a lot of attention until they stop working. Then they get everyone’s attention at once. For businesses still running aging phone infrastructure — or cobbling together communication tools that were never designed to work together — the cost of inaction shows up in dropped calls, missed
Cybersecurity conversations have a way of generating more jargon than clarity. Two terms that appear constantly — microsegmentation and zero trust — are frequently treated as interchangeable, occasionally treated as competitors, and almost always underexplained. They’re neither the same thing nor mutually exclusive. Understanding the actual difference between them is
