Field Service Technician
R.K. Black, Inc., an office technology company providing solutions to organizations across Oklahoma & Kansas, is seeking a Field Service Technician in our Tulsa office.
Want to be part of a fun, fast-growing team? We’re looking for a Field Service Technician to join our Service team. In this role, you’ll ensure our clients receive true “white glove” service by diagnosing and repairing equipment on-site using your mechanical expertise and technical know-how.
You’ll stay up to date with the latest innovations in our industry while helping us consistently meet and exceed service goals. If you enjoy problem-solving, working with cutting-edge technology, and delivering exceptional customer experience, this could be the perfect opportunity for you.
Sound like the right career move? If so, read on!
🔧 What You’ll Do:
- Diagnose, troubleshoot, and repair equipment issues on-site to minimize client downtime and restore full functionality.
- Deliver exceptional customer service while building strong, professional relationships with clients.
- Consistently achieve the industry benchmark standards for the equipment supported.
- Manage and maintain vehicle-based parts inventory with a target accuracy of 98% or higher.
- Acquire the appropriate training certifications through self-paced, web-based, or remote class methods.
- Operate independently in the field, utilizing diagnostic tools, testing equipment, and a wide range of hand tools to resolve technical issues.
- Accurately document service activities, repairs, and parts usage through required service documentation.
- Represent R.K. Black, Inc. with the utmost honesty, integrity, and professionalism.
✅ What We’re Looking For:
- CompTIA Network+ certification, or willingness to obtain certification within six months of hire.
- Ability to read and interpret electrical schematics and technical drawings.
- Some college, vocational training, military experience, or equivalent hands-on experience in electro-mechanical systems.
- Valid Oklahoma driver’s license with clean driving record
- Working knowledge of network environments, including basic networking concepts and connectivity troubleshooting.
💡 You’re a Great Fit If You:
- Personify friendliness and exhibit ability to get along with others.
- Maintain a keen sense of urgency and responsiveness.
- Exhibit excellent organizational and time management skills.
- Self-motivated and results-oriented, with the ability to work independently.
- Practice safe and defensive driving while operating a company vehicle.
- Communicate clearly and professionally in both verbal and written English.
🏃♀️💨 Physical Requirements
- Able to stand, bend, squat, or sit for extended periods of time.
- Proficient in using hands to operate tools, handle objects, and manipulate equipment controls.
- Capable of carrying a tool kit and other equipment up and down stairs.
- Maintain a neat, professional, and well-groomed appearance.
- Must be at least 21 years of age and possess a valid driver’s license.
This position is primarily field-based and involves repairing equipment at client locations.
This position is designated as safety-sensitive under Oklahoma law.
Hours are 8 AM to 5 PM with an hour for lunch.
Wage: Commensurate with experience
Benefits: Available after 2 full months of employment (Health & Dental Plan, 401k)
Note: you must submit a resume with your application in order to be considered for this position.
