About This Role The Help Desk Manager leads R.K. Black’s front-line technical support team, delivering exceptional service for every client interaction. This role combines strategic
Help Desk Technician II – Internal SupportR.K. Black, Inc., an office technology company providing solutions to organizations across Oklahoma & Kansas, is seeking an Help
Based out of our corporate office @ 3401 NW 63rd. in OKC, you’ll team up with your Manager to deliver smart, impactful solutions to businesses
R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a full-time IT Account Manager to
Want to be part of a fun, growing team? R.K. Black’s goal is to hire and keep exceptional associates who share our focus to deliver
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Cyber threats have moved from “if” to “when” for businesses of every size. Attackers scanning networks for weak spots don’t discriminate by industry, revenue, or headcount — they’re looking for vulnerabilities, and any business connected to the internet ends up on someone’s target list eventually. The businesses that recover cleanly
Physical mail hasn’t gone away. Invoices, statements, notices, contracts, appeals, marketing pieces, court filings, patient communications, and regulatory correspondence still move by mail in enormous volumes across every industry. The volume shows up on the operations side as labor, on the postage bill as expense, and on the budget as
Every few months a new headline lands about a firewall breach, and the natural reaction is to ask, “Are we exposed?” The latest one—an exposure researchers are calling FortiBleed—is worth your attention, but not for the reason most coverage suggests. The real story isn’t a single vendor’s stumble. It’s that the legacy VPN
Documents are the connective tissue of every business. Invoices, contracts, HR records, patient charts, client files, board materials, regulatory filings — every department generates them, every process depends on them, and every audit examines them. When the systems managing all that volume break down, the friction touches everything: approvals stall,
Print costs are notoriously hard to pin down. Nobody on the leadership team can ever say with confidence what the business is actually spending on printing each month — and the answer, when somebody finally digs in, is usually far higher than anyone expected. Toner sits unused on shelves while
When IT systems fail, business doesn’t slow down — it stops. Email goes silent. Files become unreachable. Phones drop. Customers wait. Every minute of downtime carries a cost, and every minute of recovery pulls focus away from the work that’s supposed to be happening. Managed IT exists to keep that
Phone systems don’t get a lot of attention until they stop working. Then they get everyone’s attention at once. For businesses still running aging phone infrastructure — or cobbling together communication tools that were never designed to work together — the cost of inaction shows up in dropped calls, missed
Cybersecurity conversations have a way of generating more jargon than clarity. Two terms that appear constantly — microsegmentation and zero trust — are frequently treated as interchangeable, occasionally treated as competitors, and almost always underexplained. They’re neither the same thing nor mutually exclusive. Understanding the actual difference between them is
The term gets used constantly, but rarely defined clearly. Professional services show up in contracts, proposals, and vendor conversations — often without much explanation of what actually falls under that label or why it’s priced differently from other work. For businesses evaluating technology partners, understanding the distinction matters more than
