Project Engineer / Network Engineer

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a full-time Help Desk Technician II to serve at our Oklahoma City location.

As our Project Engineer, you will work closely with our IT sales team to create infrastructure solutions that will WOW our clients! You’ll make the magic happen behind the so our clients see a seamless transition. You will continue fostering client relationships with ongoing support and service, monitoring and managing their systems remotely. At RK Black, our goal is to deliver the BEST client experience in the region, and we need you to make that happen! Sound like a great fit?  We’d love for you to learn more about our growing Network Services Team---read on…...

Requirements

• Bachelor’s Degree in Management of Information Systems or equivalent military / industry experience
• Four years industry experience or equivalent military experience
• Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire; CCNA or similar experience a plus
• Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, Network Security, and email management
• Experience with and usage of various applications, including: Powershell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
• Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Prior MSP experience preferred.
• Valid Oklahoma Driver’s License and clear driving record

The Job

• Able to effectively manage projects and new equipment implementations (i.e., servers, desktops, routers, firewalls, switches, corporate level Wi-Fi systems, phone systems etc.).
• Serve as a technical escalation point by providing an elevated Tier Support to resolve equipment or network issues in a timely manner.
• Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
• Able to quickly learn and support Line of Business applications
• Vendor management; represent clients on technical issues
• Monitor clients’ network assessments through our remote tools (i.e., conditions of existing desktops, servers, routers, etc.).
• Accurately account for time and resolve all tickets assigned in ConnectWise the day the work is completed.
• Achieve and exceed established activity standards (service calls, response times, etc.)
• Able to work on an on-call rotation.

Qualities Required

• Represent R.K. Black, Inc. with the utmost integrity 
• Excellent critical thinking skills, able to quickly identify issues and implement resolutions
• Possess exceptional organizational skills and time, calendar management skills
• Able to multi-task and prioritize effectively
• Able to work both with a team and independently.
• Able to think outside the box.
• Work under moderate pressure created by deadlines and work volume
• Personify friendliness and exhibit ability to get along with others
• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients
• Communicate clearly in verbal and written English

Physical Requirements

• Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
• Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients
• Communicate clearly in verbal and written English
• Able to stand, bend over, squat or sit for prolonged periods of time 
• Able to use hands to handle and feel for objects and controls 
• Able to carry computer equipment and other accessories up and down stairs 

Wage: Commensurate with experience

Benefits: Available after 2 full months of employment - Health & Dental Plan, 401K

Start Date: Immediately

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.