Systems Administrator

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a full-time Systems Administrator to serve at our Oklahoma City location.

Want to be part of a fun, growing team? We are searching for a Systems Administrator for our Managed Service Provider team to provide exceptional client support and to quickly identify/resolve hardware and software applications remotely and onsite.   At RK Black, our goal is to deliver the BEST client experience in the region, to develop and maintain strong client relationships, to build trust and loyalty using outstanding communication skills, and we need you to make that happen!

​Requirements

  • Associates Degree
  • Two years industry experience or equivalent military experience
  • CompTia A+ Certification, OR ability to obtain A+ or Net+ certification within six months of hire, CCNA or similar
  • Proficient in Active Directory, Office 365, Exchange 2010 to current, Windows 10, Windows Server 2012, Network connectivity, Wireless Connectivity, and Network Security
  • Valid Oklahoma Driver’s License and clear driving record

The Job

  • Front-line Customer Service Representative for RK Black
  • Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
  • Maintain backup systems to ensure all data is protected
  • Contact clients (by phone or email) to gather information needed for effective equipment installations.
  • Manage, administer, and maintain corporate IT systems including, but not limited to:
    • Virtual Servers, Microsoft Domain and Active Directory Environments, Network Infrastructure, Routers, Switches, Wireless Access Points, Firewalls, VPN Appliances, VoIP Phone Systems, Anti-Virus, Vulnerability Management tools, Monitoring and Alerting Solutions, Email Management, Line of Business Applications
  • Perform both remote and hands-on fixes at the network, server, and desktop levels, including installing new hardware, upgrading software or configuration changes
  • Work with existing hardware/software vendors for issue resolution
  • Record, track, and document the problem-solving process including all successful and unsuccessful fixes to aid in final resolution
  • Perform preventative maintenance on all IT hardware/software
  • Test your solution to confirm ticket resolution
  • Record “real time” time entries within ticketing system and keep service tickets updated
  • Evaluate existing documentation to assist in service ticket resolution
  • Create new documentation for processes and procedures, if applicable
  • Achieve and exceed established activity standards (service calls, response times, etc.)

Qualities Required

  • Represent R.K. Black, Inc. with the utmost integrity 
  • Excellent critical thinking skills, able to quickly identify issues and implement resolutions
  • Possess exceptional organizational skills and time, calendar management skills
  • Able to multi-task and prioritize effectively
  • Work under moderate pressure created by deadlines and work volume
  • Personify friendliness and exhibit ability to get along with others
  • Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
  • Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients
  • Communicate clearly in verbal and written English

Physical Requirements

  • Able to stand, bend over, squat or sit for prolonged periods of time
  • Able to use hands to handle and feel for objects and controls
  • Able to carry computer equipment and other accessories up and down stairs


Wage: Commensurate with experience

Benefits: Made available after 90 days. Health, Dental, 401K 

Start Date: Immediately

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.