Product Support Specialist

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a full-time Product Support Specialist to serve at our Olathe, Kansas location.

As our Product Support Specialist, you are responsible for having “the right item (part, supply, copy/print system) at the right place at the right time”. You apply your desire for accuracy and attention to detail to equipment set up, delivery and installation.  You are the first impression our client experiences after the sale. Handling the client and their equipment with great care is paramount to a successful day at work.  You will work closely with our sales, service and support teams to coordinate inventory after the purchase: receiving, technician parts replenishment, shipping supplies, performing equipment set-up, refurbishing, delivery and installation, operational checks and entering equipment network settings while in clients’ offices.  The warehouse and shop are your domain for orderly, productive work you can be proud of.

Here are the details:

​Minimum Requirements:

  • Education:

    • College degree preferred, High school diploma or GED a minimum

  • Experience:

    • 2 years’ experience as field technician in MFD, copier/printer environment preferred

    • Some college, vocational or equivalent military experience 

    • Strong electro-mechanical skillset; technical, mechanical use of hand tools

    • Experience driving box trucks is a plus

    • On the job use of computer and software, proficient in Microsoft Office software

    • 2 years’ general office work with emphasis on inventory management preferred

    • 2 years’ customer service experience

  • Other:

    • Possess a valid Kansas Driver's License, be at least 21 and have reliable transportation

Essential Job Functions:

  • Set up new equipment and recondition returning equipment

  • Communicate equipment status updates to Sales & Service Teams as needed

  • Utilizes business process management software for

    • Managing inventory

    • Shipping and receiving local supply orders

    • Replenishing technician parts inventory

    • Pulling parts and supplies for equipment set-up & refurbishing

  • Ensures safe and timely delivery of equipment to clients, assists in set-up of equipment, coordinating with IT and networking staff and sales team

  • Receive and inspect in-bound freight and small shipping (equipment, parts and supplies)

  • Unbox, tag, group and stage equipment by sales order for set up

  • Manage the return of used equipment to lease companies and wholesalers per established proceduresCompletes and maintains appropriate paperwork as required for each specific task

  • Accurately fills out forms by reading numbers and letters; maintains checklists, files & accurate inventory records

  • Operates company equipment in a safe and responsible manner (includes forklift, stair climber, dollies & vehicles)

  • Assists with quarterly warehouse inventory

  • Safeguards inventory and all personnel involved around the work area; maintains warehouse & office in a clean & orderly fashion

  • Delivers parts to technicians per Parts Runner policy

  • Drives in a safe and courteous manner, obeys traffic signs and speed limits, avoids texting while driving

Skills, Knowledge & Abilities:
The person capable of excelling in this position must:

  • Have knowledge and experience in a network environment

  • Personify friendliness and exhibit ability to get along with others

  • Demonstrate a desire / urgency to accomplish tasks set before him

  • Possess exceptional organizational skills

  • Have good working knowledge of general mathematics, reading, and writing

  • Be proficient with Microsoft Word, Excel, and Outlook

  • Demonstrate working knowledge of inventory flow dynamics

  • Be able to work under moderate pressure

  • Possess the interpersonal skills necessary to communicate effectively with all levels of associates and clients

  • Communicate clearly in verbal and written English

  • High sense of urgency

  • Take ownership of the situation and drive it to conclusion

  • Extremely reliable

Physical Requirements:

  • Be able to stand and move freely, and sit for prolonged periods of time

  • Be able to lift heavy objects from floor to over waist height (up to 50 pounds)

  • Be able to carry heavy objects up and down stairs

  • No visible tattoos or piercings except for ear piercings for women.

Wage: Commensurate with experience

Benefits: Made available after 90 days. Health, Dental, 401K 

Start Date: Immediately

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.