CCTV / Surveillance Technician

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a CCTV / Surveillance Technician to serve from our Oklahoma City location.

Want to be part of a fun, growing team? We are searching for a CCTV / Surveillance Technician for our CCTV team.The CCTV / Surveillance Technician is responsible for providing quality service to our clients while maintaining a high level of client satisfaction. This position will routinely perform troubleshooting for client’s NVR and/or cameras both remotely and onsite at client locations. This position is responsible for handling proactive maintenance on client’s CCTV system to reduce system failures.

​Requirements

• Two-year electronics degree or equivalent military / industry experience
• Working knowledge of Security Cameras, NVR’s, DVR’s, Switches Cabling and other related items
• 2 years recent experience in CCTV and customer service field required; 4+ years of recent experience in CCTV and customer service field preferred
• Axis Certified Professional preferred
• Oklahoma access control and CCTV licensing
• Knowledge of basic computer skills and network applications
• Possess a valid Oklahoma Driver's License, be at least 21 and have reliable transportation

The Job

• Install and troubleshoot CCTV equipment at client locations; performs required maintenance on surveillance equipment and interfacing software
• Perform multiple service calls daily onsite and remotely; communicating clearly with client the reason for the call, confirming tasks to complete, and thoroughly explains work performed prior to departure
• Resolve equipment issues AND builds client rapport … the client experience you deliver defines our reputation!
• Perform effective key-op training
• Ensure that parts ordered are installed in a timely manner and equipment brought to the shop is returned within a timely manner
• Achieve assigned performance standards (Calls Per Day, First Call Completion %, Parts Spending Budget, Inventory Control, etc.) on a consistent basis
• Acquire the appropriate training certifications through self-paced, web-based or remote class methods
• Work independently, using a variety of hand tools and testing equipment; Completes & maintains appropriate paperwork as required for the task at hand
• Seek out and submits sales lead opportunities as part of each service call
• Drive in a safe & courteous manner, obeys traffic signs & speed limits, avoids texting while driving
• Responsible for company vehicle (appearance & servicing) and its contents
• Complete other duties & responsibilities reasonably assigned by management
• Represent R.K. Black, Inc. with the utmost honesty & integrity

Qualities Required

• Read and interpret electrical schematics and drawings
• Troubleshoot equipment failures and resolve the issue quickly and completely
• Personify friendliness and exhibit ability to get along with others
• Demonstrate a desire / urgency to accomplish tasks
• Possess exceptional organizational skills
• Possess Oklahoma Department of Labor License for CCTV and or Access, and a valid Driver’s License with clear driving record
• Communicate clearly in verbal and written English

Physical Requirements

• Able to stand, bend over, squat or sit for prolonged periods of time
• Able to use hands to work with tools, handle and feel for objects and controls
• Able to carry tool kit, and other accessories up and down stairs

Wage: Commensurate with experience

Benefits: Made available after 90 days. Health, Dental, 401K 

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.