Surveillance (CCTV) Technician

R.K. Black, Inc., an Oklahoma City-based office technology company providing solutions to businesses throughout Oklahoma and Kansas, is seeking a Delivery Specialist to serve from our Oklahoma City location.

Want to be part of a fun, growing team?  We are searching for a Surveillance Technician for our MSP team.  The Surveillance Technician is responsible for providing quality service to our clients while maintaining a high level of client satisfaction. This position will routinely perform troubleshooting for client’s NVR and/or cameras both remotely and onsite at client locations.  This position will also be responsible for handling proactive maintenance on client’s CCTV system to reduce system failures.

​Minimum Requirements:

  • Education:

    • Two-year electronics degree or equivalent military / industry experience

    • Knowledge of basic computer skills and network applications

    • Must have working knowledge of Security Cameras, NVR’s, DVR’s, Switches Cabling and other related items that are used on a daily basis.

  • Experience:

    • Minimum:  2 years of recent experience in CCTV and customer service field

    • Preferred:  4+ years of recent experience in CCTV and customer service field

  • Other:

    • Oklahoma access control and CCTV licensing

    • Possess a valid Oklahoma Driver's License, be at least 21 and have reliable transportation

Essential Job Functions:

  • Represents R.K. Black, Inc. with the utmost honesty & integrity

  • Resolves equipment issues AND builds client rapport … the client experience you deliver defines our reputation!

  • Arrives at first call and in front of the device by 8 am, actively works until 5 pm

  • Communicates with clients to convey reason for arrival, confirms tasks to be completed & provides a thorough explanation of work performed upon departure

  • Ensures that parts ordered are installed in a timely manner and any equipment brought to the Shop is returned within a timely manner.

  • Performs effective key-op training

  • Achieves assigned performance standards (Calls Per Day, First Call Completion %, Parts Spending Budget, Inventory Control, etc.) on a consistent basis

  • Acquires the appropriate training certifications through self-paced, web-based or remote class methods

  • Completes & maintains appropriate paperwork as required for the task at hand

  • Works independently, using a variety of hand tools and testing equipment

  • Seeks out and submits sales lead opportunities as part of each service call

  • Drives in a safe & courteous manner, obeys traffic signs & speed limits, avoids texting while driving

  • Responsible for company vehicle (appearance & servicing) and its contents

  • Provides 30 days advance notice for Vacation requests, as soon as possible for Doctor visits or a day off, and by 8 am for sick days

  • Completes other duties & responsibilities reasonably assigned by management

Skills, Knowledge & Abilities:
The person capable of excelling in this position must:

  • Personify friendliness and exhibit ability to get along with others

  • Demonstrate a desire / urgency to accomplish tasks

  • Read and interpret electrical schematics and drawings

  • Troubleshoot equipment failures and resolve the issue quickly and completely

  • Possess exceptional organizational skills

  • Possess state of Oklahoma Department of Labor License for CCTV and or Access 

  • Possess a valid Driver’s License with clear driving record

  • Communicate clearly in verbal and written English

Physical Requirements:

  • Able to stand, bend over, squat or sit for prolonged periods of time

  • Able to use hands to work with tools, handle and feel for objects and controls

  • Able to carry tool kit, and other accessories up and down stairs

  • Maintains well groomed, neat, clean appearance absent of body odor; complies with company policy restrictions regarding facial hair, no visible tattoos or piercings, except for ear piercings for women, that cannot be covered by appropriate business attire during work hours.

Wage: Commensurate with experience

Benefits: Made available after 90 days. Health, Dental, 401K 

Submit application and resume. Please note: In order to be considered for this position, you must submit a resume with your application.