| Total Care Program |
From the beginning, we knew the quality of service we provide our clients would be the key to our future success. Our selection standards for new technicians and the training they receive remains among the highest in the industry. As a result, the various manufacturers we represent recognize us on an ongoing basis for the quality of service we provide our clients.
Fast, Friendly, Factory-Trained Service Technicians
With a team of highly skilled and trained service associates we are able to fix your system fast and fix it right! It’s our team of highly trained service technicians; each armed with a pro-active attitude toward equipment service and maintenance. At EBE, the goal is not to fix machines, it’s to prevent breakdowns with our “Total Call” service policy which adjusts and replaces critical parts before they fail.
Total Care Program Ingredients:
- Computerized Service Dispatch
- Customer Service Questionnaire to Insure Satisfaction
- Technician Courtesy Call within 1 hour of your service request
- Manufacturers’ Quality Assurance Kits
- Unprecedented inventory of parts and supplies
- 4 hour guaranteed service response time
- 95% uptime guarantee
- Client Service is not the name of our department, it is our attitude |
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