Enterprise-wide Utility

Technology is always changing, yet until recently the way businesses managed their technology has remained the same.  A business owner has had a choice between either hiring fulltime personnel, or outsourcing to an IT company by the hour.

For many companies, fulltime staff can be cost prohibitive, leaving them only with the outsourcing option. This can be a viable alternative, though sometimes a frustrating one: response times are obviously slower than having IT personnel onsite, and can be expensive for what is sometimes just a few minutes tweaking of an application. A minimum service call and trip charge can seem exorbitant for 15 minutes of actual “Screen Time” for a technician.

RK Black now offers the best of both worlds with a variety of options on how to manage your technical support. Instead of waiting hours or days to have a technician arrive and diagnose a problem, our "By the Minute" Help Desk Initiative allows you to simply call a toll free number and get remote Help Desk support the moment a problem occurs. Our Help Desk is able to remotely access your computer (with your permission) and resolve the issue while you watch. You are charged $2 per minute for the service, and only for the actual amount of time to diagnose and repair the problem. No minimums, no trip charges, just payment for time served.

In the rare event we are unable to resolve your problem remotely, the amount spent on the diagnosis will be credited toward the onsite service call. No waste of time or money. When our onsite technician arrives he will have a record of the Help Desk’s diagnosis and know in advance what parts are expected for the repair. And with our guaranteed response times, you no longer have to wait for days wondering when your IT Support will show up.

We also offer monthly subscriptions that pro-actively monitor and support your network environment, fixing problems before they become bigger ones. These subscriptions include virus & spyware protection, offsite data backup, unlimited Help Desk support and unlimited onsite support for a flat monthly fee.

So whether it is by the minute, by the hour or by the month, RK Black has a service plan for you!  Call us at 943-9800 and ask for Ron Vaughn, our Managed IT Specialist . . . you'll be pleasantly surprised to find out how easy and affordable HELP can be!