- Over-spending: the average business spends $360 per user per month on technology.

- Under-utilization: unfortunately only 15% of this investment in technology is actually utilized.
 
 
How do we do this?
With our Managed IT Services Program we can deliver a complete portfolio of services that parallels enterprise consultancies, but that is designed specifically for the SMB market. Most managed service providers today focus on delivering and managing technology ‘plumbing’ – we focus on how technology can improve your business in key areas like sales, marketing, customer service and business management. The old model for “ALL things technology” is about businesses paying a service provider or technician to put them back where they were yesterday instead of getting them to where they need to be tomorrow. So how do we differ from traditional service providers? In several key ways:

Single-source provider for “ALL things technology” - This means you have one number to call, one throat to choke. No more "blame games" or "runarounds" to determine the source of an issue or who to approach. With RK Black on-call, we are your single point of contact and will remediate problems with software vendors, support centers, manufacturers, etc. on your behalf. You can throw away your Rolodex!

Proactive versus reactive model - This means we use technology traditionally geared towards large enterprises to take care of technology issues BEFORE they can become disruptive issues, often before our clients ever senses a problem.

Unparalleled client service - To date we are receiving rave reviews on our client service, both for our remote helpdesk AND our local onsite service.

Unique delivery model - You may be used to a service provider coming to your premises to perform repairs, updates, patches, installations, etc. With our ability to remotely monitor, maintain and remediate issues we have reduced the need for, and the environmental impact of, on-site support with over 90% of service calls being performed remotely.

Responsible & Responsive - By putting our clients on our Managed IT service program, we can let them concentrate on operating their businesses while we monitor their technology needs. We are always available, friendly and alert as your trusted single-source technology advisor.

Set cost per user per month (fixed fee) - An important differentiator. We've seen in the past that many of our clients received wildly fluctuating IT bills from month- to-month. Moving to the Managed Services approach, namely paying for what you consume each month, gives our clients reliable information to base their budgets and payrolls on.