Your Safe Decision
Winner of numerous National Service Excellence Awards
From the beginning, we knew the quality of service we provide our clients would be the key to our future success. Our selection standards for new technicians and the training they receive remains among the highest in the industry. As a result, the various manufacturers we represent recognize us on an ongoing basis for the quality of service we provide our clients.
Fast, Friendly, Factory-Trained Service Technicians
With over 20 service associates we are able to fix your system fast and fix it right! Our Response Time Targets are based on the speed (copies per minute) of your system; from the time you place a service call a technician will generally arrive onsite within:
2 Hours: 70+ cpm systems
4 Hours: 35 – 69 cpm & Document Management Systems
6 Hours: 20 – 34 cpm
8 Hours: 10 – 19 cpm & systems located outside the Metro OKC area
96% Uptime Guarantee & “Lemon” Replacement Warranty
We guarantee your new copier will operate with an uptime of 96% or better provided: (1) it is not abused, (2) it is operated within its volume capacity, (3) it is continuously covered by an R.K. Black service coverage plan. Should the new system you acquire from us fail to operate at least 96% of the time or be un-repairable within 5 years from the date of purchase (3 years on a reconditioned system), we will replace it with the same or similar model, at no additional charge. The replacement system will have similar features and will not exceed the copy count on the replaced system.
In the event your copier will be down for 8 hours or longer, a loaner will be provided (upon your request) at no cost to you!